For a care-free time during your stay

 We strictly adhere to the recommendations of international and local health authorities (including the WHO). Our already strict hygiene protocols have been checked and adapted to the current situation. We have increased the frequency of all our cleaning processes, including disinfection throughout the hotel. Special cleaning methods are used for this. Creating special vacation moments for you and your loved ones remain our top priority as a host. Despite these new regulations, our team is excited to look after you with its usual warmth and competence during your stay with us.

This page will be continuously updated.

Our booking conditions:

We have modified our cancellation policy for your winter holiday 2021 

  • Stays between the 6th and 21st February 2021 can be cancelled up to 14 days prior arrival. For the deposit of 30 % of the total amount we will issue a voucher that can be redeemed within two years.
  • For cancellations made between 14 days and 2 days prior to arrival, the deposit already paid, amounting to 30% of the total amount, will be retained as a cancellation fee and will not be refunded.
  • For cancellations at shorter notice, no-shows, late arrivals or early departures, 70% of the total amount will be charged.

For all other periods the following conditions apply:

  • For cancellations up to 7 days prior to arrival, we will retain the deposit amounting to 30% of the total amount and you will receive a voucher that can be redeemed within two years.
  • For cancellations from 7 days to 2 days prior to arrival, the deposit already paid, amounting to 30% of the total amount, will be retained as a cancellation fee and will not be credited or refunded.
  • In case of cancellation at short notice, no-show, late arrival or early departure, 70% of the total amount will be charged.

If you are unable to travel to our accommodation due to travel restrictions and/or regional closures due to the covid-19 emergency.  We will refund or credit your deposit (30% deposit) for your next stay.


We would like to remind you to complete the cancellation cover provided. If you do not have a travel insurance cover and you have to cancel your booking, we have to charge you the cancellation costs listed and owed according to the contract. We kindly ask for your understanding.

Travel safely with cancellation cover in the event of illness due to Covid-19:

Things can always turn out differently than expected and you can't go on your holiday. For example, you fall ill yourself, test positive for Covid-19 or have to go into quarantine because of a close relative? With the travel cancellation cover you are fully protected! 


The special Covid cover despite pandemic and without deductible can be found in detail here. We really recommend concluding a insurance.  (cancellation and trip interruption without deductible). 

You can conclude the insurance easily, quickly and online here.
 

Arrival

You can find more information about the arrival to South Tyrol on www.suedtirol.info

Check-in & Check-out

Prior to arrival we will send you a e-mail with access to our online pre-check in if you wish. If you prefer not to use the online service, we will be happy to offer the check in as usual. On request, your room card can be deposited.
This is in order to avoid unnecessary accumulations at the reception. You will have the possibility to measure your body temperature with a thermal scanner if required.
In order to ensure more time for a deep cleansing hygiene and good ventilation of the rooms, we ask our guests to check out within 10 am. Therefore we can guarantee the check-in from 5 pm.

Food & Beverages

This year a lot of things will probably change, old habits have to be rethought and changed. The regionality and seasonality of our products have always been a fundamental factor for us. Let's start living sustainability even better, freeing ourselves from the excesses of supply. This year there will be no salads at the buffet, but a served salad that changes every day made with fresh vegetables from our garden. In our dining room the minimum distance will be respected, the tables can be reserved and all meals will be served at the table. Also our room service will be at your disposal on request. The restaurant and bar will be open as usual and we recommend to book your table in advance.

Our team

Our team is continuously trained on how to implement these increased hygiene measures. All employees are checked for fever before starting work with a thermal scanner.

Guests

Weather mouth and nose protective masks have to be worn by our guests in public areas has not yet been defined. In any case, mouth and nose protection, disinfectant gel as well as disposable gloves are available to our guests.

Hygiene measures

We have implemented comprehensive guidelines to meet the highest hygiene standards in all areas of our hotel. Our employees are constantly trained to comply with these high standards and its correct implementation is monitored on a daily basis by an appointed member of staff. The recommendations of the WHO and state legislation are not only strictly followed, even additional measures are taken in consideration wherever we regard it as useful to protect our employees and guests:

  • Warm hospitality without contact
  • Protection barrier at contact points for hygiene and safety, where necessary and prescribed
  • Hygiene and cleanliness in terms of disinfection will be intensified, public areas will be disinfected several times a day with antibacterial and antiviral products
  • Disinfectant dispenser at all access points where useful
  • The legally prescribed minimum distances will be monitored
  • The wearing of protection masks by employees will be in accordance with legal regulations
  • The room cards will be continuously disinfected
  • Disinfection of door handles, elevator buttons is going to be increased
  • All rooms will be ventilated well and frequently

Rooms

All rooms are thoroughly cleaned, disinfected and treated with ozone and steam to ensure even better hygiene. On request, your room will not be entered and cleaned by the service staff during your stay.

Sauna & swimming pool & gym

The swimming pool is open for our guests. In order to assure health measures we only allow max. six people at the same time and the distance of 1 m has to be maintained.
Additionally, the Finish sauna can be booked in advance and only with family or room members.
Unfortunately, the steam bath, Vitarium and infrared sauna have to stay closed.
The gym will be open to our guests, of course all hygiene measures will be guaranteed.

Health measures winter 2021

Even with the status of an insider tip and so much nature, it is not always possible to avoid crowds of people completely, which is why we continue to think long and hard about how we can make your winter holiday adventurous and relaxing, but also safe and carefree, with and despite Corona.

For general protection we ask you always to observe the following basic rules and instructions

  • Keep distance (1 meter)
  • Wear a mask if the distance cannot be maintained
  • Wash and disinfect hands regularly
  • Information pillars & signposting
  • organised queuing areas

Package of measures for a safe winter holiday

  • In the entire ski area, as well as in the huts and mountain restaurants a minimum distance of 1 metre must be maintained.mund-nasen-schutz-kopie
  • In cable car cabins and during rides on chair lifts, as well as in ski buses (Salto) and all other public transport, a mouth and nose protector must always be worn.
  • A mouth and nose protector is obligatory in huts, mountain restaurants and in all premises of the ski area.
  • Wearing the mouth and nose protector in the designated places is obligatory and also supervised. 
  • The renewal of the cable car Sesto Monte Elmo has been brought forward and therefore it will be replaced aready this upcoming winter by the new Helmjet Sexten. The Premium 10-seater gondola offers sufficient space and triples the transport capacity.
  • Closed gondola lifts are only half occupied.

In the queue for the ski lift:

  • A queuing system has been set up for our main access points to avoid jostling and stressful situations. In addition, guidance systems reduce waiting times and crowding at the valley stations.  

Desinfection:

  • At our cable car facilities and in the mountain restaurants we have installed sufficient hand disinfection facilities for you. 
  • Regular disinfection of all cable car cabins in the ski area. We use special cold fogging equipment to apply a long-lasting, floating droplet of fog. Within one minute, 99.99% of viruses, bacteria and spores on the treated surfaces are eliminated. The active ingredient leaves no residue after use, is 100% biodegradable, non-toxic, pH-neutral and skin and eye friendly.
  • In our ski rental and ski depots, but also, for example, in our toilet facilities and lift cabins, surface and air disinfection measures are carried out daily.
  • The 3 Zinnen AG intensifies various cleaning activities in a targeted manner. These apply, for example, to the cleaning and disinfection of the tables and bar area in our restaurants and huts, as well as to handrails, door handles and sanitary facilities.

In the restaurants:

  • All our food/drink menus are available on our website or directly in the mountain restaurants via QR code.

Employees: 

  • Our employees are continuously informed and educated about the current Covid-19 measures during internal trainings and wear a mouth and nose protector. In addition, the body temperature of all employees is measured daily before starting work.

Online reservations ski pass, ski rental and ski schools

Ski pass:

  • Ski pass service at the hotel: conveniently pre-order and pick up your ski pass at our reception!
  • Book your ski pass in advance and pick it up at any time at the "Ticket Box". You will find these collection boxes at the Punka Service Center and at the Helmjet Sexten and Croda Rossa ticket offices. Book your ticket

Ski rental:

  • Book your ski equipment in advance. It will be waiting for you when you arrive at the Rent & Go 3 Zinnen in the Service Centre Punka. Rent now!

Ski schools:

  • Book your ski lessons in advance and secure your place in smaller groups. Book your lesson

We are doing everything we can to ensure you a relaxing time with us, by drawing strength from nature. Whether a walk in the woods, cycling or reading a good book.  We especially recommend the balance hiking path and the Villabassa park, close to the hotel. In this particular situation it is more important than ever to recharge your batteries with new positive energies.

We wish you all the best your family Pircher and the entire Adler team

This page will be continuously updated.


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