For a care-free time during your stay

We have modified our cancellation policy for your summer holiday 2020

• Your reservation can be cancelled free of charge up to 7 days prior arrival (the reservation between the 1^st and 30^th August can be cancelled free of charge up to 14 days). For the deposit of 30 % of the total amount we will issue a voucher that can be redeemed within two years.
• From 7 days to 2 days prior arrival we will keep the deposit of 30 % of the total amount as cancellation fee.
• For short term cancellation, no show, late arrival and early departure we will charge 70 % of the total amount.

We hardly recommend the travel insurance which can be easily booked here

Arrival

Citizens of the European Union and the Schengen area may enter South Tyrol and Italy without  having to go into quarantine afterwards for two weeks. 
Transit through Austria without stopover is allowed provided that exiting the country is guaranteed. This can be demonstrated by providing valid proof, e.g. by presenting a booking confirmation from your accommodation in  South Tyrol/Italy. For details on holidays abroad, please refer directly to the websites of the relevant authorities in your home country.
The global travel warning is not expected to be extended beyond 14 June 2020. A travel warning is only a recommendation and not a direct ban on leaving the country. More Informations www.suedtirol.info

Check-in & Check-out

Prior to arrival we will send you a e-mail with access to our online pre-check in if you wish. If you prefer not to use the online service, we will be happy to offer the check in as usual. On request, your room card can be deposited.
This is in order to avoid unnecessary accumulations at the reception. You will have the possibility to measure your body temperature with a thermal scanner if required.
In order to ensure more time for a deep cleansing hygiene and good ventilation of the rooms, we ask our guests to check out within 10 am. Therefore we can guarantee the check-in from 5 pm.

Food & Beverages

This year a lot of things will probably change, old habits have to be rethought and changed. The regionality and seasonality of our products have always been a fundamental factor for us. Let's start living sustainability even better, freeing ourselves from the excesses of supply. This year there will be no salads at the buffet, but a served salad that changes every day made with fresh vegetables from our garden. In our dining room the minimum distance will be respected, the tables can be reserved and all meals will be served at the table. Also our room service will be at your disposal on request. The restaurant and bar will be open as usual and we recommend to book your table in advance.

Our team

Our team is continuously trained on how to implement these increased hygiene measures. All employees are checked for fever before starting work with a thermal scanner.

Guests

Weather mouth and nose protective masks have to be worn by our guests in public areas has not yet been defined. In any case, mouth and nose protection, disinfectant gel as well as disposable gloves are available to our guests.

Hygiene measures

We have implemented comprehensive guidelines to meet the highest hygiene standards in all areas of our hotel. Our employees are constantly trained to comply with these high standards and its correct implementation is monitored on a daily basis by an appointed member of staff. The recommendations of the WHO and state legislation are not only strictly followed, even additional measures are taken in consideration wherever we regard it as useful to protect our employees and guests:

• Warm hospitality without contact
• Protection barrier at contact points for hygiene and safety, where necessary and prescribed
• Hygiene and cleanliness in terms of disinfection will be intensified, public areas will be disinfected several times a day with antibacterial and antiviral products
• Disinfectant dispenser at all access points where useful
• The legally prescribed minimum distances will be monitored
• The wearing of protection masks by employees will be in accordance with legal regulations
• The room cards will be continuously disinfected
• Disinfection of door handles, elevator buttons is going to be increased
• All rooms will be ventilated well and frequently

Rooms

All rooms are thoroughly cleaned, disinfected and treated with ozone and steam to ensure even better hygiene. On request, your room will not be entered and cleaned by the service staff during your stay.

Sauna & swimming pool & gym

The swimming pool is open for our guests. In order to assure health measures we only allow max. six people at the same time and the distance of 1 m has to be maintained.
Additionally, the Finish sauna can be booked in advance and only with family or room members.
Unfortunately, the steam bath, Vitarium and infrared sauna have to stay closed.
The gym will be open to our guests, of course all hygiene measures will be guaranteed.

We are doing everything we can to ensure you a relaxing time with us, by drawing strength from nature. Whether a walk in the woods, cycling or reading a good book.  We especially recommend the balance hiking path and the Villabassa park, close to the hotel. In this particular situation it is more important than ever to recharge your batteries with new positive energies.

We wish you all the best your family Pircher and the entire Adler team

This page will be continuously updated.